Response time
Within two business days
What to include in your message
A little context up front gets you an answer that actually helps. If you can, tell us:
- Which app you're using and where — iPhone, iPad, Apple Watch, or Mac
- Your iOS / watchOS / macOS version and the app version (Settings > General > About)
- What you expected to happen, and what happened instead
- Screenshots, if the problem is something you can see
Common questions
Do you answer your emails?
We receive a lot of emails from users, including support requests. Unfortunately we cannot provide one on one support for our apps due to the time consuming constraints of those support requests. If you have bug reports, feedback, or feature requests, we do look at every email coming in to triage it and ensure we're making our products the best they can be. If you ask for a feature, we'll add it to our backlog, but cannot provide timeframes for when features may get added to our apps.
Can I get a refund?
Because our apps are sold on the Apple App Store, your refund is at the discretion of Apple. You may file a support request with Apple's App Store team and request a refund.
What happened to 'x' App?
We've been making apps for a while and sometimes we end of life our apps. Some apps like Adamant, Lockdown, and others have been shut down in favor of built-in apps like Passwords. We provide support as long as possible, but if you no longer see an app listed, it means we no longer offer that app for sale or support.
Are you hiring?
Not right now, but we occasionally work with contractors on icon design and other services. If that's you, say hello.